Network Support Services

Program Objective

The Network Support Services program focuses on broad, transferable skills and stresses understanding and demonstration of the Information Technology Industry, planning, management, finance, technical and product skills, underlying principles of technology, labor issues, community issues and health, safety and environmental issues.

Program Content

The course content includes:

•  Employability Skills
•  Security and Safety
•  An Introduction to Computer Components
•  Laptops and Portable Devices
•  Wireless Connectivity
•  Environmental Concerns
•  Diagnostic Tools
•  General Networking Theory
•  Advance Networking Concepts
•  Hands-On Introduction to Network Security
•  Human Relations
•  Leadership
•  Switch & Router Configuration
•  Advanced IP Addressing Management
•  Cable Management
•  RAID management & configuration
•  Network Topologies
•  OSI & TCP/IP Model
•  Routing Protocols
•  Basic and Advanced Networking Concepts
•  Network Hardware.

Supplemental training is also available for persons previously or currently employed in this occupation.

Admission Requirements

• 16 years of age or older and not currently enrolled in any K-12 program
• Occupational Interest
• No specific requirement for Information Technology

Program Hours

• Monday – Friday from 8:00 a.m. to 2:00 p.m.
• Tuesday/Wednesday/Thursday from 5:00 p.m. to 10:30 p.m.

Completion Requirements

The entire program is 1050 hours, but students can earn a certificate at the completion of the following OCPs:

OCP A – Information Technology Assistant:                  150 hours

OCP B – Computer Support Assistant:                          150 hours

OCP C – Network Support Help Desk Assistant:            150 hours

OCP D –  Network Support Administrator:                      150 hours

OCP E – Senior Network Administrator:                         150 hours

OCP F – Wireless Network Administrator:                       150 hours

OCP G – Data Communications Analyst:                       150 hours

Minimum basic-skills grade levels required for awarding a Full Program Completion Certificate are 9th grade in Math, Reading, and Language on the TABE® test, or Industry Certification. Additional information can be provided by student services.

Students are expected to complete program competencies.

Employment Opportunities

• Computer Support Specialist
• Network Support Administrator
• Wireless Network Administrator
• Computer Support Assistant

Salary

The average wage for this career in Florida is $24.90 hourly or $51,420 annually.

Program Cost

• In-state residents – $2.56 per hour (Subject to change)
• Out of state resident – $10.25 per hour (subject to change)
• $15.00 application fee per trimester
• Material fee – Varies by program
• Identification fee – $5.00 per trimester
• Liability insurance fee – Varies by program
• Students must purchase books/kits and or uniforms, if applicable.

Financial Aid

Financial aid is available to those who qualify. Applicants must have a high school diploma from an accredited High School, or its equivalent. To apply, complete the Free Application for Federal Student Aid, at www.fafsa.gov. Questions pertaining to this matter should be directed to the Financial Aid Office.

RMEC & TC adheres to a policy of non-discrimination and strives to provide equal opportunity to all potential students.